Privacy Policy

Last Updated: October 21, 2024

Introduction

ravine-leopard Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data obtained through our website and business operations.

Information We Collect

We collect information that you voluntarily provide when using our website or engaging with our services:

• Contact information including name and email address when you submit consultation requests
• Service preferences and project details you share during inquiries
• Usage data including IP address, browser type, and pages visited through automated tracking
• Communication records when you correspond with our team

How We Use Your Information

Personal information collected is used for the following purposes:

• Responding to consultation requests and service inquiries
• Providing energy consulting services you have requested
• Improving our website functionality and user experience
• Sending relevant information about our services when you have opted to receive communications
• Complying with legal obligations and industry regulations

Legal Basis for Processing

We process personal data based on:

• Your consent when submitting forms or opting into communications
• Contractual necessity when providing requested services
• Legitimate business interests in maintaining client relationships and improving services
• Legal obligations under UK data protection legislation

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active client data: Duration of business relationship plus seven years
• Inquiry data: Three years from last contact
• Website analytics: Two years maximum

Data Sharing and Disclosure

We do not sell, rent, or trade personal information. Data may be shared only in these circumstances:

• With service providers who assist in business operations under strict confidentiality agreements
• When required by law or regulatory authorities
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage patterns. For detailed information about cookies we use and how to manage preferences, please review our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for privacy practices or content of third-party websites. We encourage you to review privacy policies of any sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through website notices or direct communication to affected individuals.

Contact Information

For questions about this Privacy Policy or to exercise your data rights, contact us at:

ravine-leopard Ltd
47 Wellington Street
Leeds LS1 2EE
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.